Terms and Conditions
This web site is owned and operated by Creative Locations Limited.
Our Contact details:Creative Locations Ltd.
Saddleworth Business Centre
OL3 5DF Telephone:
Making A Purchase
Making a purchase could not be easier. Just browse our books, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on the shopping cart icon and then click 'Checkout' in the popup window. You will then be redirected to the PayPal website to complete the payment where you will be asked for a few details required to complete your order. To pay with a PayPal account, enter your email address and password or alternatively to pay by card click 'Pay with a debit or credit card' and enter your details.
We accept PayPal and card payments. If you do not wish to pay online, you may call or email us to arrange payment by Cheque or by Bank Transfer.
If you have made a mistake in your order and can not correct it in the shopping cart, contact us and we will correct the mistake. Please do so quite quickly as we prepare and post most orders on the same working day.
When we receive your order, we will automatically send you an email detailing the order, our contact details and the returns policy which can be seen below too. If we are no longer able to supply a particular product for some reason, we will notify you immediately. You will then have the option to cancel the order or we will normally offer a substitute.
All items will be sent out by standard Royal Mail delivery and will take 3-5 days to arrive. The correct postage will automatically be added to your order at the checkout stage.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
All out our products are covered by the Distance Selling Regulations, Sales of Goods and Services Act and many items have a manufacturer backed guarantee. We are committed to your satisfaction, please do not hesitate to contact us if you have any issues and we will be very happy to assist you to fix the problem.
Creative Locations Limited do not disclose buyers' information to third parties unless we ask a supplier to directly dispatch an item to the buyer. In this case, it will be contact information only and we will let you know if this is to be the case before doing do.
Cookies are used on this website to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders. Data collected by this site is used to:
Your rights to return goods are protected under the Consumer Contract Regulation (formerly EU Distance Selling Directive).
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of INITIAL delivery. You will be responsible for the return postage cost to us in the event of a cancellation.
You are required to cancel your order in writing (by law). Please do this by contacting us by email and including your name, date of order and your order reference number. Your refund will be paid within 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition and we reserve the right to reduce the refund value if the items have been handled more than would be reasonable. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.